Take your sneaker game to the next level and step out in confidence with our rare and popular styles. Our team of professionals with years of experience ensure quality on every purchase and customer satisfaction.

Frequently Asked Questions

FAQ’S

Do you offer exchanges and refunds?

Yes, we offer size exchanges within 3 working days of receiving your order. We will book a collection with our courrier to collect your return and send you the correct size. The shoes must be unused with tags and original box.

Due to experience in our industry for years, we have good size guidelines and quality control process. We rarely have refunds, but in the event that we cannot meet your expectations, a full refund will be issued to you.

How to choose the right size?

We offer a unique size guide to ensure the perfect on every purchase.

We refer to the 'UK' size on the shoe tag when choosing our shoe size. We also suggest you also consider the ‘UK’ size on your current shoes when making your choice.

If the shoe needs to be exchanged for another size, we als

Where is Factorie Step?

We an online store based on Johannesburg, South Africa. We do have a brick or physical store.

Are your shoes authentic?

All sneakers sold from our platform are quality guaranteed products which go through an extensive authentication process by our team of professionals with years of experience in the game.

Our shoes come from different supply chains however made in same brand facilities.

How long does shipping take?

Our merchandise is available for delivery within South Africa only. We do not ship internationally or outside of the borders of South Africa. 

Shipping Methods:

Standard Delivery to Door provides a delivery straight to your doorstep within 1 - 3 working days. Regional areas can expect one working day's delay. 

Express Delivery to Door provides a morning delivery straight to your doorstep the following working day between all major centres and their immediate surrounds. Regional areas can expect one working day's delay.

PostNet to PostNet provides a delivery to your selected PostNet branch within 1 - 3 working days. PostNet is a convenient delivery offering to take delivery of your parcel if shipping to door is not possible. Please note that you will be required to collect the parcel at your nearest PostNet branch. 

How do you accept payments?

Manual EFT  is an off-site payment method that requires you to perform the Electronic Funds Transfer of Cash Deposit into our business account manually through your online banking app.

Due to stock counts, our sales team will reach out to you over Email or What’s app to confirm availability of your order before settling payment.

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